FAQ

01

How do I place an order?



It is possible to check out as a guest. However, if you do decide to create an account, you get the opportunity to save shipping and billing addresses in the address book, you will be able to view your order history and you can find tracking numbers for current orders. 

02

Payment and Shipping

 

We offer free shipping for any order above €40. We aim at shipping all orders on the same day, orders placed after 5PM will be shipped on the following business day. Shipping time for standard delivery is expected to be between 3-5 business days.

03

Secure ordering & payment options



We accept Visa, MasterCard, Visa, American Express and Visa Electron cards.

04

Returns & refunds



If for any reason you are not entirely satisfied with your purchase, you have the possibility of returning the products. We would like you to have a pleasant experience shopping with us and this is why we offer a full refund. You will have 14 days to return your order, beginning from the day you received it. When your return has been received by our warehouse you will be notified by email. You will receive a full refund within 14 days from receipt, in the same form of payment originally used for the purchase.

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